ONLINE TERMS OF SALE
It is important that you read our terms & conditions carefully.
NL means Namilloh Ltd.
1. These terms
1.1 NL submits all prices and accepts all orders subject to the following Conditions. These Conditions apply to all contracts for goods supplied or work done by NL, their employees or suppliers to the exclusion of any other terms and conditions.
1.2 By placing an order for any of the Goods online you agree to be bound by these Terms of Sale. NL will send a confirmation for the costs of the Goods or Services (including delivery within the UK). The Contract becomes effective as soon as you process the order.
1.3 No variation of these conditions shall be binding unless agreed in writing.
2. Orders & Specifications
2.1 We create Goods to Your requested quantity and description as specified in the order confirmation once you have placed the order through NL.
2.2 You must ensure all of your request is accurate prior to completing the order of Goods and Quantities as such changes once processing the Goods may be chargeable.
2.3 NL’s Goods are made to Your bespoke specification. NL have a range of samples on the website with many of the Goods that can be viewed prior to purchase.
2.4 No order which has been accepted by NL may be cancelled by You except with the agreement in writing of NL on the terms that You shall reimburse NL in full against all loss, costs (including the costs of all labour and materials used), damages, charges and expenses incurred by NL as a result of the cancellation.
2.5 NL’s photographs replicate true images of the jewellery including colour. NL cannot be held responsible for slight variations seen due to other monitors.
3.1 All prices by NL are in Pounds Sterling and are subject to tax.
3.2 All NL Goods are made from precious metals. The price of the precious metals fluctuates on an almost daily basis. Where the price per ounce of a particular metal increases by more than 5% in the period between NL accepting your Order, and the Order being completed, NL reserve the right to change the price of the Goods to take account of this increase in costs.
3.3 Delivery costs for Goods to be delivered within the UK are not included. You will be notified the delivery cost at checkout.
3.4 Delivery costs outside of the UK vary depending on location. You will be liable for all import duties applicable in Your location.
4. Payment & Returns
4.1 Payment of Goods in full at the time You submit the order. As the Goods are bespoke to your requests they are non-refundable as NL will be unable to resell Your Goods.
4.2 If the Goods are received to You in an unsatisfactory condition you must contact NL in writing within 48hours of receiving the Goods. NL will take no responsibility liability thereafter.
4.3 NL pride themselves in quality Goods. If for any reason that You are not satisfied with the quality of the Goods, NL will discuss with You the reason for any dissatisfaction. It if is agreed that the Goods are not of satisfactory quality, then NL shall arrange for the Goods to be returned and shall either, replace the Goods with Goods of satisfactory Quality or (at their option), shall credit You with the price of the Goods.
4.4 NL endeavour to ensure that You are completely satisfied with the Goods, but complaints about the Goods which relate to other matters other than unsatisfactory quality of the Goods will not entitle You to replacement or return of the Goods.
4.5 NL take no ownership/ liability for risk of damage or loss to the Goods once the product has been delivered to You.
5.1 Within the Order Confirmation NL will include an estimated delivery date for the Goods to be delivered. NL will try to meet reasonable deadlines at a written request, but will not be held responsible, nor penalised if unable to comply with the request.
5.2 A postal or courier service chosen by NL will deliver the Goods and You will receive a despatch notification.
5.3 You are responsible to notify NL if the outer packaging is damaged and should only be signed for after this is noted to the postal or courier service at time of delivery.
6. Look after me
NL is more than happy to advise the best way to look after Your Goods are purchase.
7. General Law
English law is applicable to any contract drawn under these terms. The English and Welsh courts have non-exclusive jurisdiction. If You are more than one person then each of You are liable for all Your actions under these terms (joint and several liability). If any of these terms and conditions are unenforceable as drafted then they will not affect the remaining clauses of any of the other terms and conditions, if they can be amended to become enforceable then it will be treated as so amended.